The Northern, Eastern and Western (NEW) Devon NHS CCG has developed a value stream map (VSM) that attempts to address inadequacies within the current pathways relating to accessing help in a mental health crisis. The new acute care pathway or VSM proposes the development of a ‘single unique point of contact’ where a response is available 24/7 at various stages throughout the pathway such as signposting, booking appointments, providing phone-based support, offering brief solution-based interventions, and sending out staff from crisis teams.
Co-Production
From start: No
During process: No
In evaluation: Yes
Evaluation
Peer: Yes
Academic: No
PP Collaborative: No
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Emily Faircloth - Commissioning Manager (Northern, Eastern and Western Devon CCG)
Devon and Plymouth Mental Health Crisis Value Stream Map
The Northern, Eastern and Western (NEW) Devon NHS CCG has developed a value stream map (VSM) that attempts to address inadequacies within the current pathways relating to accessing help in a mental health crisis. The new acute care pathway or VSM proposes the development of a ‘single unique point of contact’ where a response is available 24/7 at various stages throughout the pathway such as signposting, booking appointments, providing phone-based support, offering brief solution-based interventions, and sending out staff from crisis teams. The VSM is currently in development but aims to offer a response based on the prediction that the initial management of many mental health crises, or at least the correct support to help resolve the crisis, could take place over the phone.The VSM incorporates mental health crisis responses from all settings including through primary care, police, ambulance and liaison mental health services. Professionals in all of these settings could use the single point of access, as well as the person in crisis, family members, friends, work colleagues or managers, schools and universities, members of the public, social services and third sector organisations.
NEW Devon CCG has worked to establish links between mental health, urgent care and planned care transformation schemes to ensure an integrated response to mental health crises, prevention of mental health crises and reduction in lengths of stay on admission. It also involves the provision of crisis housing in South Devon and Torbay. NEW Devon CCG covers a population of approximately 1,144,000 across Eastern, Western and Northern Torbay and Southern Devon. The number of people detained under section 136 who went into police custody over 2015/16 was 104. The number of referrals received at a place of safety site over the period of 2015/16 was 532, with 33 of those being under the age of 18 years.
