The Hope service is a multiagency partnership between health, education and children's services in Surrey. The service provides out-of-hours crisis support for young people aged 11-18 years experiencing complex mental health, emotional, social and behavioural needs on a short-term basis of 6 to 12 months. The service works to prevent and shorten inpatient hospital admissions, and out of area fostering, community, home or residential school placements for young people, and prevent family breakdown. Extended Hope is an assessment and support service to support young people facing emotional and mental health crises outside of normal office hours and offers respite/crisis beds in Hope House for up to 7 days.
Co-Production
From start: No
During process: Yes
In evaluation: Yes
Evaluation
Peer: No
Academic: Yes
PP Collaborative: Yes
Find out more
Christine Gee - Team Manager. & Andrew Hill-Smith - Consultant Psychiatrist
The Hope service is a multiagency partnership between health, education and children’s services in Surrey. The service provides out-of-hours crisis support for young people aged 11-18 years experiencing complex mental health, emotional, social and behavioural needs on a short-term basis of 6 to 12 months. The service works to prevent and shorten inpatient hospital admissions, and out of area fostering, community, home or residential school placements for young people, and prevent family breakdown.
Extended Hope is an assessment and support service to support young people facing emotional and mental health crises outside of normal office hours and offers respite/crisis beds in Hope House for up to 7 days.
Access
The service receives referrals from a range of sources, including self-referrals (via emergency duty team – social care line), health services and social care services. All referrals are then contacted to assess the crisis and the young person’s needs, which can lead to face to face contact for assessment or support where required.
Interventions
The service provides individualized community and day programs to meet therapeutic, educational and social needs, including supporting young people to access employment, education and training when they leave the service. In addition to the program, there is focused individual and group therapy, art therapy, drama therapy, cognitive behavioural therapy, anger and anxiety management, assertiveness training and practical social and living skills.
The Hope service provides intensive community support and intervention through community outreach. A Hope coordinator is allocated to work with each young person to build a relationship with them in the community and support their transition into the day program where it is appropriate.
Extended Hope services provide mental health assessments (provided by community psychiatric nurses) of young people and can offer support to young people and their families/carers.
Further details
Commissioning
Jointly funded – CCG and local authority
Providers
Surrey and Borders Partnership NHS foundation trust and Surrey County Council
In 2016, 1180 young people were referred or self-referred requesting help. All referrals are spoken to assess crisis situation. 209 young people received face to face assessment and 179 received further support. The average number of contacts per CYP was 7 (range 1 to 80).
Access and advice – consultation lines, triage and signposting
